How long do you take to ship?

Pieces that are made-to-order take between 6-8 weeks to create and ship. Ready to ship pieces will ship within 2-5 business days.

Do you ship internationally?

We ship within the US and to the UK. In the future we hope to be able to ship to more countries.

Do you take custom orders?

At the moment, custom orders are closed while focusing on upcoming collections. There may be made-to-order pieces that can have metal color adjusted (eg; from yellow gold to rose or white gold) or a gem swapped to an alternate gem of equal size/shape to suit your preference. Please contact us to get started.

What materials do you use in your jewelry?

Dora Frank is a huge advocate for using high quality materials that will last you a lifetime (and longer!). All of our pieces will be solid 14k or 18k gold or sterling silver .925 to ensure your jewelry can grow old with you. Our made-to-order handmade pieces are well crafted, substantial, and never hollowed out. Any gems included will be 100% natural or heat treated, and sourced from trusted vendors in the industry.

How do you determine your pricing?

You can rest assured and buy with confidence knowing Dora Frank pricing is always fair and a reflection of the cost of materials, labor, and quality of each piece. We do not price pieces with a future markdown price in mind, and we try to have a balance of more affordable versus higher price tag items available. The amount of grams of gold are included wherever possible for price transparency.

Are handmade items imperfect?

All handmade items will be clearly marked and photographed on its listing page, allowing you to see it up close and personal. We stand by our quality and craftsmanship, however, handmade pieces may sometimes have small imperfections due to the nature of it being made completely by hand. We love the character and human connection this brings to our jewelry, and will always photograph pieces honestly for you to make those decisions for yourself.